Armstrong Medical FAQs
It is our goal to provide our customers with the highest quality service that is possible. We understand that some products can get a little complex. Here is where you can turn to find some assistance in putting together an order, see our policies on Internet security, learn more about our shipping policies or read about our Frequently Asked Questions below.
If you do not find an answer below the answer to your question, please feel free to call us at 1-800-323-4220 or through our contact form.
Frequently Asked Questions
- How can I reach Armstrong Medical?
- What is your street address?
- Who is the contact for Domestic Quotes?
- Who is the contact for International Quotes?
- Is the Armstrong Medical site secure?
- Why is Armstrongmedical.com so safe?
- Still don't want to use your credit card on the Internet?
- What do I need to know about the Armstrong Medical Domestic Terms of Sale?
- What are the shipping terms?
- What is Armstrong Medical's policy on returned goods?
- Is there a damaged goods policy?
- Why can't I order cart equipment through the website?
- Does Armstrong Medical have a sales force?
- Is Armstrong responsible for typographical errors?
- What information do we collect? How do we use it?
- How does armstrongmedical.com protect customer information?
- Will armstrongmedical.com disclose the information it collects to outside parties?
How can I reach Armstrong Medical?
Want to talk to a real person? (Please note: we welcome phone orders.) You can reach us during the business hours of 8:00 a.m. and 4:30 p.m. CST, at the following phone numbers. A customer service representative will be happy to assist you. Toll-free in the U.S. and Canada: (800) 323-4220 or (847) 913-0101. Our fax number is (847) 913-0138.
What is your street address?
We are just minutes northwest of Chicago.
Our address is:
Armstrong Medical Industries, Inc.
575 Knightsbridge Parkway
P.O. Box 700
Lincolnshire, IL 60069-0700
Who is the contact for Domestic Quotes?
Jenifer Canzoneri, quotes@armstrongmedical.com
Who is the contact for International Quotes?
Diane Joseph, djoseph@armstrongmedical.com
Is the Armstrong Medical site secure?
Absolutely. The Armstrong Security Guarantee protects you while you shop at Armstrongmedical.com, so that you never have to worry about credit card safety. Period. We guarantee that every transaction you make at Armstrongmedical.com will be 100% safe.
Why is Armstrongmedical.com so safe?
Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Still don't want to use your credit card on the Internet?
No problem. Just call our customer service reps at (800) 323-4220. We understand.
What do I need to know about the Armstrong Medical Domestic Terms of Sale?
- Visa, MasterCard and American Express accepted.
- There is a minimum order of $100.
- Service or handling charges are not refundable.
- C.O.D. shipments are not available.
- Any additional questions about our terms, just ask!
What are the shipping terms?
- Our standard shipping terms are F.O.B. Lincolnshire, IL.
- Most items can be shipped from stock within two days after receipt of your order.
- Wherever possible, we ship via UPS Ground Service. For emergency orders, we will gladly ship your orders via UPS Air for guaranteed delivery within one or two days.
What is Armstrong Medical's policy on returned goods?
- All returned goods must have an authorization number assigned by our Customer Service Dept. Returns must be within 30 days from date of original shipment.
- Please refer to your invoice number and customer code number when phoning in your request for returning merchandise.
- A shipping label will be sent to you to attach to the package to be returned.
- All goods must be sent prepaid. Any return that is not prepaid will be refused.
- Diagnostic, resuscitation equipment, sterilized items, customized orders and A-SMART Carts, are non-returnable. Our customer service reps will be glad to help you with any additional questions that you may have regarding returns.
Is there a damaged goods policy?
- Yes. If you receive a package that you believe is damaged, we ask that you call your UPS delivery service for an inspection of the damaged articles.
- Please save all boxes and packaging materials to prove that the goods were packed properly.
- All damage claims must be reported to UPS within 10 days after receipt of merchandise.
- If you receive a shipment via truck, you must also follow the same procedure by calling the truck line that delivered the merchandise for an inspection within 10 days.
Why can't I order cart equipment through the website?
Due to fluctuations in the cost of manufacturing materials, cart pricing changes frequently. Please call 800/323-4220 or 847/913-0101 for the most current cart prices.
Does Armstrong Medical have a sales force?
Yes, we support our customers with a National Sales Force to assist you with product demonstrations or any technical questions you may have about our products. Please ask our customer service department for the name of a sales rep in your area.
Also, we are proud of the caliber of Customer Service Representatives available to handle your orders, questions and concerns. Over half of the staff has 10 years or more experience in the field. Continuous training enhances product knowledge and sales techniques necessary for this quality customer service. Please avail yourself of their expertise and we will look forward to the opportunity to be of service.
Is Armstrong responsible for typographical errors?
Armstrong continuously tries to maintain the accuracy of the information given on their web site, but there may be an occasion where an incorrect statement or price was entered. Armstrong apologizes for any inconvenience. Prices and products are subject to change without notice.
Armstrong Medical is an Equal Opportunity Employer.
OUR PRIVACY POLICY:
At armstrongmedical.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please click here for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
How does armstrongmedical.com protect customer information?
When you place an order, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Will armstrongmedical.com disclose the information it collects to outside parties?
Armstrongmedical.com does not sell, trade, or rent your personal information to others.
Armstrong Medical is a veteran-owned manufacturer and distributor with over four decades of experience bringing the finest medical equipment to the hospital, EMS, and medical education communities. We've retained the quality of products and excellence in service that has made us an industry standard for over 50 years... Learn more »
